Archive for the ‘Online Marketing’ Category

Are social media and social networks all about relationship media?

Friday, August 21st, 2009

social media

This all goes back to the topic that has run through some of my previous blog posts. Word of mouth marketing runs throughout all types of marketing. Just think about how you use twitter and facebook. They both are relationship sites whether you like it or not.

Do Facebook & Twitter have any intrinsic value.  Is it possible the value is between people and profiles and not the site?  Take out the people, leave the content.  Is there’s value and power to influence?

Twitter is a bit easier to look at this way. I tweet around 4 to 5 times a day on average. I probably read dozens of tweets a day.  I rarely go to Twitter.com.   My relationship with Twitter.com is nonexistent.  For me, Twitter is actually more of a relationship API than a website.

Now this is something for marketers pause and consider.  Twitter.com is as relevant as the concrete poured in the foundation of my neighbors house.  The site is a construct where relationships happen but it does not create, foster or enable the relationships, therefore measuring the value of the concrete is erroneous.

Now can we take this even further and consider if ANY website holds value?  Is it possible that nearly all traffic on the web is some form or relationship media, where the value and influence is between personas and not between the site and the visitor.

I recently tweeted on this and got a response claiming that even with social media, it is not always about relationships.  The example given was a user recieved needed technical answers he was seeking from people he did not know, who had tweeted out into the ether.

From my perspective this person trusts the collective intelligence and personas of the Twitterverse.  He is using the Twitter API as a channel to connect with people he doesn’t otherwise have access to. I believe that IS relationship media at work.  He has definitely moved past finding value in a site or destination in exchange for connecting with expert personas.

Even beyond social interaction I think we can see the web has shifted primarily to relationship media. Consider the 90/9/1 rule where 90% of engagements on any social site are people consuming but not participating in the conversation.  I see a relationship here. The 90% has a relationship with the 10% of content producers.  And that relationship is often more sought after because it is deeper and more trusted than most institutional sources.

So for marketers what does this mean?  I can’t help but wonder if we have moved to relationship media while not fully aware, and not comprehending what it means.  Are we continuing to build sites while focused on the value of these destinations, meanwhile ignoring the value of personas & relationship fostering, that may truly be at the core to building relevance and influence on the web?

As long as you keep the conversation brand related when you find new customers, you should have success. It takes five minutes to set up both types of accounts. Twitter makes this next part easier. All you have to do is search for your brand, or you could search for people where you live. Most likely you know some of your customers by name already. You could also make a list of customer’s names or have a signup sheet or contest. If they want to sign up to become your friend on facebook or give you their twitter name so that you can follow them on twitter, and hope that they return the favor. This can all become time consuming especially if you have a store front with an online presence. Social media is relationship management for businesses. It allows businesses to protect their brand and gain new customers in the process.

John Botch

Laserburnmedia.com

john@laserburnmedia.com

Questions about the new Google Adwords Interface

Thursday, August 20th, 2009

For the last week Google had webinars on their new interface and how it works. Last week I blogged about the new quality score as one of the changes. People that have been attending these webinars seem to ask a lot of the same questions.

Today we held the last in the series of new interface webinars. Each week we get lots of great questions from attendees about the new interface. Today on New Interface Thursdays we’re going to highlight some of the top questions and answer them.

How do I delete keywords?
To delete a keyword, select the checkbox next to it and then click on the Change status menu at the top of the table. There, you’ll find the option to delete.

My ad is pending review. What does that mean?
An ad with a pending review status can run on Google search pages, but it won’t run on our search partners or on content network placements until we review and approve it. Every time you submit new ads or make changes to existing ads, they are automatically submitted for review. (We review ads in the order they’re submitted).

In the previous interface, ads were reviewed and approved in the same way, but this information wasn’t visible. With the new interface, we chose to start showing more detailed approval status information to give you a better of idea of where your ads are eligible to show.

Where do I find spreadsheet editing?
Spreadsheet editing is only available at the ad group level. To enter spreadsheet mode, navigate to the Keywords tab of any ad group, then select Spreadsheet edit under the More actions menu.

What is the difference between 1 per click and many per click conversions?
The metric formerly called conversions in the previous AdWords interface is now relabeled 1-per-click conversions in the new interface. This metric measures the number of unique clicks on your ads that lead to conversion events. For example, if you’re measuring sales and one ad click leads to three different transactions, only one 1-per-click conversion is counted.

In contrast, many-per-click conversions count each conversion that occurs after a click on your ad. So in the example above, since three different transactions occurred after the initial click on your ad, three many-per-click conversions are counted.

You can learn more about the difference between 1-per-click and many-per-click conversions here.

How do I view Destination URLs for keywords?
You can easily view the destination URLs for your keywords by customizing your columns. From the Keywords tab, click Filters and views and select Customize columns. From there you can turn on the column for Destination URL as well as other metrics for your keywords.

adwords picture

Where are settings for ad scheduling, frequency capping, ad rotations, etc?
On the Campaign Settings tab, there are a few sections labeled Advanced. For example, below your selected bid type and budget, you’ll find an advanced section for position preferences and delivery method. At the very bottom of the page, you’ll find some additional advanced settings like ad scheduling, ad rotation settings, and frequency capping. We organized the settings page in this way to make sure it was easy for you to scan through the fundamentals of your campaign while still giving you the option to explore more advanced configurations.

Those are the general questions that have been asked over the last week. I know that there are many more questions that people have. Some people might not like how the interface has changed. Everything changes and no one likes it but you have to get used to it. Different features will be changed and moved. Google is trying to make this system better and we just need to stay up with it and help them through their progress. They want to make it better for the Adwords specialist’s, and that is exactly what they are doing.

John Botch

Laserburnmedia.com

john@laserburnmedia.com

Dealing with negative word of mouth

Thursday, August 20th, 2009

word of mouth

All businesses run into this problem eventually. There is nothing that you can do to make negative word of mouth not happen. There are ways to contain negative word of mouth once you find out what is affecting your business. There are many ways that you can combat negative word of mouth. Here is an effective way to take care of negative word of mouth claims.

It’s essential you nip the problem in the bud before it leads to devastating results. Here’s how to fight back:

The best way to counter negativity is to create positive word-of-mouth. Try to get to the source of the problem and specifically answer the charges.

Negative comments are often spread by discontented customers. Compile your customer complaints, and see if there’s a pattern. Do you have a problem with a particular product or service? Or could a disgruntled employee be the cause? The best way to find out is to ask customers what they think about your business.

Finally, plan ahead. Have emergency plans in place in case there is a problem. And if you encourage an open relationship with your customers, you’ll likely be able to head off problems before they happen.

A business owner definitely wants to get their side of the story out. Then if there is a problem with an employee you need to take care of it, to make sure that it doesn’t happen again. You might want to talk to some of your regular customers, and ask them why they use your product or service. Then you can also run an advertising campaign on what you regular customers have said.

There is more than one way to combat negative word of mouth. Everyone can come up with their own ways to combat the negativity. These examples are more effective than most plans.

John Botch

Laserburnmedia.com

john@laserburnmedia.com

Social Media Fad or Revolution?

Tuesday, August 18th, 2009

Do you think that social media is a fad or a revolution? Social media has been taking the internet and the world for that matter by storm. Facebook reached over 100 million accounts within the first 9 months. That was just signing up people with high school or college email addresses. Facebook got the attention of 100 million people in less time that it took radio or TV or the Internet to get one million listeners, subscribers. So is it a fad or a revolution?

Look how fast and how far we have come since the internet has taken the world by storm.

John Botch

laserburnmedia.com

john@laserburnmedia.com

40% of tweets are pointless

Monday, August 17th, 2009

twitter

Pear analytics has done a study on Twitter. They found out that 40% of tweets on Twitter are useless babble.

Twitter followers are more likely to hear about what people are having for their lunch than read anything actually interesting or worthwhile, according to Pear Analytics.

Less than one in ten tweets have any real “pass-along value” and more than 40 percent of tweets are “pointless babble,” a study by the research firm showed.
The research carried out by Pear Analytics was designed to take a snapshot of what people actually used the booming social networking site for.
They delved into the endless steam of tweets every 30 minutes between 11 am and 5 pm Central Standard time on weekdays over two weeks to collect a total of 2,000 messages.
They then grouped the messages into one of six categories: news, spam, self-promotion, pointless babble, conversational and those with pass-along value.
Messages classed as babble included such gems as “I’m having a sandwich,” Pear Analytics said.
Only 8.7 percent of messages were found to have pass-along value. Pointless babble was the largest category with 40.5 percent. Conversational tweets were 37.5 percent, but self promotion and spam only grabbed 5.9 percent and 3.8 percent respectively.
Fears that the site was becoming overrun with spam and self-promotion from companies getting on the Twitter bandwagon were refuted by the findings, Pear Analytics said.
“With the new face of Twitter, it will be interesting to see if they take a heavier role in news, or continue to be a source for people to share their current activities that have little to do with everyone else,” Ryan Kelly, founder of Pear Analytics, said of the findings.

Most people are just using Twitter to post anything, even if it is pointless. I guess people like seeing their own posts on their Twitter page. Will this change in the coming years? I think that as more businesses join Twitter much more of the tweets will be self promotion or even spam. Twitter was meant to be there for people to tell their friends what they are doing. We have to also look at conversational tweets. These are the best tweets for businesses because word of mouth is still king.

John Botch

laserburnmedia.com

john@laserburnmedia.com

Short url’s

Friday, August 14th, 2009

tinyurl

What is behind these short url’s that social media site Twitter is using? There is a new company out there now that specializes in URL mapping. They will redirect the short url to website that you post.

With a vested interest in making sure that people can use short URLs confidently, many of the leading short URL providers have signed up for 301works, an independent URL mapping directory service (you can think of it like archive.org but for URL mapping). The venture will be managed by GNIP, Inc. The announcement reads:

Leading Internet software companies have joined together to launch an independent URL mapping directory service. The new service will allow all participating short URL providers the ability to make their mappings available as regular updates or as a historical archive through the directory. The service is planned to launch in the next few weeks after participating companies individually inform their respective user communities of their planned participation. Once launched the service will be available at 301works.org and will be managed and run by Gnip, Inc. while the participating companies work to identify an appropriate non-profit organization to manage the directory long-term.

It is with these shared goals for improved permanence and transparency that Adjix, awe.sm, betaworks, bit.ly, Cligs, Gnip, URLizer, and urlShort have joined to launch this new organization.

In plain English: the URL shorteners want to establish some sense of permanence to the mappings they provide, making users more confident that their links won’t just break at some point in the future. It’s a good first step towards addressing concerns about the dangers of short URLs.

So if this non-profit that they want to come up with might give users more certainty that their short link will be redirected or even stolen. Twitter uses these short urls for their users. More companies are on board to use short url’s. It looks like short url’s will start becoming a thing of the future. The one thing that I really want to know is why Twitter uses these short url’s? Is it because they didn’t want people to keep on tweeting about their business? Is it because they want people to see as many tweets as they can fit on a page?

John Botch

Laserburnmedia.com

john@laserburnmedia.com

Google’s new search quality score

Friday, August 14th, 2009

logo_Google_Adwords

The adwords team has made some changes made in the way that Google formulates their quality score. They have been adding new components since 2005.  Those new features are adding landing page load times, offering score diagnosis on the keyword analysis page, and displaying first page bid estimates. This will help advertisers get a better hold of how their advertisements are performing for them and maybe even their customers. Since there where changes and most people will have questions about the changes listed above. The Adwords team has released a Search Ads Quality Getting Started Guide

You’re probably already familiar with the concept of Quality Score and know that it plays a major role in the way that Google decides when to show your ads and how to rank them. But, even seasoned AdWords veterans still have questions about ads quality, which is why we’ve put together the Search Ads Quality Getting Started Guide. (http://adwords.google.com/support/aw/bin/static.py?page=guide.cs&guide=23572)

The new Search Ads Quality Getting Started Guide is a resource for how you can get the most out of your search advertising on Google. While we’re not making any changes to the way Quality Score works, the guide is organized to help you understand some of the most important concepts around quality, such as: how quality score affects your ranking and how quality score affects how much you pay.

The new guide also offers useful tips on how to improve your ad quality and addresses some of your most common questions.

Whether you’ve been advertising with AdWords for years, or you just created your first campaign, we believe that the Getting Started Guide will be a useful resource for you to learn more about a topic that is at the core of advertising on AdWords.

This has been put in place to help the Adwords specialist get some hard facts on the advertisements that they are running. The hard part might be explaining it to your customers. In theory it is a great idea because of the added effects. There is also an advantage that it shows you the first time advertisement bid.

John Botch

Laserburnmedia.com

john@laserburnmedia.com

Twitter to add retweet feature

Thursday, August 13th, 2009

Twitter has announced that they will add a retweet function to their website.  Below you can see a picture of how it will look.

retweet screen shots

The new retweeting system will launch on Twitter.com in the next few weeks. However, 3rd party apps will lag behind a little in implementation. This is because Twitter doesn’t want to break 3rd party apps that are not ready for the new feature. They’d like to launch at the same time, but the process of testing, usability, and coding on both Twitter’s side and the develop end will take time.

However, you’ll probably start seeing some of the most popular Twitter apps support rewtweeting at launch. Access will be offered to a select group of test apps, which will probably range from big to small and popular to useful. Once those tests are done, then all apps should have access to the new retweet feature.

Here’s what Biz Stone, Co-Founder of Twitter (), said about the launch time today:

We are still sketching out exactly how this feature and its API counterpart works. Sharing our thoughts before launching means developers will have the opportunity to prepare their applications. In a few weeks or so we’ll launch the feature on our web site and because app developers had a chance to prepare, it should become available across most of the Twitter ecosystem about the same time. This way, we can all enjoy retweeting—however we choose to access Twitter.

The first launch of this feature will probably be a limited subset of folks for a short period of time so we can get an idea of how it works from a system perspective. After we kick the tires a bit, we’ll do a full launch to everyone. As you can see, there are still some details to be worked out but congrats to @zhanna and her team for the awesome work done so far—it’s looking really good and we can’t wait to start using the feature!

All the applications should have the retweet feature integrated in them with a program update in a few weeks. I am sure that we all will be happy with this new feature since it has been very popular in the past. Now all they ahve to do is get rid of the silly @  sign in other comments.

John Botch

Laserburnmedia.com

john@laserburnmedia.com

YouTube Redesigns Website

Thursday, August 13th, 2009

youtube

As you know YouTube started out as a video hosting site for the common man’s videos. Then after a few years Google bought the site. Google has many ideas for what they want the site to be. The want to monetize it adding advertisements to videos. Google also wants to make it easier to use by adding services and deleting some services.

“You may notice something looks a little different about our masthead (top navigational area on the homepage) today, and that’s because we’ve done a bit of housecleaning. We’ve streamlined and simplified the design to focus on the primary experience of YouTube: watching a video. The left side is dedicated to exploration: finding videos to watch through search and browse. The right side is all about organization of the videos that matter most to you: your subscriptions, your recent viewing history, and your own uploads.

A few features have been removed from this area, to keep it as clean and functional as possible. Your Quicklist, all the videos you tagged to watch later, can be found here: http://www.youtube.com/my_quicklist, and the country and language pulldown menus, once at the very top of the page, are now in the footer.”

Google more importantly wants to make the site more user-friendly. As Google try’s to figure out what will work and what will not with the site we are in for some more changes. Google wants to get this right because this is one of the biggest sites on the Internet right now. They are also having trouble turning a free site into a money maker. You can’t blame them because Google paid a lot of money for YouTube.

-John Botch

Laserburnmedia.com

john@laserburnmedia.com

GM dealers in California to sell cars on eBay

Monday, August 10th, 2009

eBay_logo_gross

I know what you are thinking GM is trying to sell cars every way they can.  GM just got out of bankruptcy protection a few days ago. They have formed a joint venture with eBay. This is just a trial venture for right now.

NEW YORK (CNNMoney.com) — More than 225 General Motors dealers in California will sell vehicles through the eBay online auction site in a four-week trial, the companies announced Monday.

Under the program, which begins Tuesday, consumers will be able to bargain with the dealers for Chevrolet, Buick, GMC and Pontiac cars and trucks from model years 2008, 2009 and 2010. The program ends Sept. 8.

The new car shopping website, gm.ebay.com, will feature a “wide selection” of up to 20,000 new GM vehicles at “competitive prices,” the companies said in a press release.

Customers will be able to buy cars outright at the advertised price using the Web site’s “Buy It Now” option. Alternatively, customers can suggest a price under the “Best Offer” option, which may then be negotiated with the dealer.

“Together with eBay Motors, GM and our dealers are reinventing the car-buying experience for our California customers,” said Mark LaNeve, GM vice president of U.S. sales, in a statement.

Will this be the way of the future for people that are looking to buy a car? It is a great idea, but it will pit GM dealers against other GM dealers to compete with price. I do not think that a one-month trial will be long enough for this venture unless they go ahead with a lot of advertising in California. Everyone should look for the best deal on the Internet when they are looking for a car.

I know a lot of dealers already advertise on eBay and other auction sites. This allows GM to get all their current dealers on the same playing field. Will this work? Only time will tell.

-John Botch

laserburnmedia.com

john@laserburnmedia.com