Archive for the ‘Business Advice’ Category

Shut Up and Listen

Wednesday, August 11th, 2010

Shut Up and Listen

No offense.  And, no, I haven’t lost my mind like a certain JetBlue steward.  What I was trying to get at with the title of the post is that, as marketers, business owners, customer service people, employees and employers, it’s important to listen.  Too often, we become fixated on our own message.  We want people to hear what we’re saying, read what we’re writing, see what we’re producing, and buy our stuff.  However, it is critical to take the time to, well, shut up and listen.

Listen to your customers. Your social media efforts should not be simply about using Facebook and Twitter to shove your marketing stuff down peoples’ throats.  Instead, and this is where a lot of businesses and brands get it wrong, social media should be fixated on building relationships with your target audience.  And, as any marriage councilor will tell you, listening is a key part of building relationships.  If you’re not listening to what your customers and potential customers are saying, then how do you know what they want and need?  How do you know what their concerns are?  How do you know what they’re saying about you, your competitors?  Do they understand what you’re selling or why what value your goods or service have to them?  If you’re not listening, you have no way of knowing any of this for sure.  Listen to your customers, take a moment to understand what they’re saying and why they’re saying it, and then respond.

Listen to your employees. Hopefully, you don’t hire stupid people.  And if we can agree that you hire intelligent people, then it makes sense that you should probably listen to what they’re saying.  Give your people access to Facebook and Twitter and LinkedIn (at this point, I realize all of the HR people in the crown just stopped reading and now think I’m on drugs).  And don’t just give them access, interact with them across these platforms.  Ask questions, answer questions, share information, gather feedback, all that good stuff.  Social media platforms represent one of the most powerful communication technologies in the history of mankind.  Just like you do with your customers, use social media to listen to what your employees are saying (and I don’t mean spy on them), process that information, and then respond.  The smart people, who you hired and pay to work for you, will appreciate it and can help you make your business better.

Listen to your competitors. Because, like your employees, your competitors are smart, too.  Only they’re not looking to help make you money.  They’re looking to take it away from you.  Your competitors, as you read this, are huddled up with all of the smart people that they have working for them, and they are plotting your doom.  They are planning on how best to steal your customers, steal your market share, and defeat you.  So, yeah, you should probably pay attention to what they’re saying.  Follow them on Twitter, friend them on Facebook and FourSquare, and add them to your LinkedIn network.  Listen to what they are saying, how often they are saying it, and who they’re saying it to.  You don’t have to say anything back to them (although that is fun, from time to time), but you should certainly be aware of what your competition is saying.

By using social media to actively listen to your customers, your employees, and your competitors, your social media efforts will become much more focused, more relevant, and more intelligent.  Your business will become more dynamic and will be able to respond much more quickly to changing market conditions.  You will,very quickly, learn what part of your marketing message is working and which parts can be improved.  All of this starts with listening.  So sit back, shut up, and listen to what everyone is talking about.

If you business or brand would like help in using social media to make your organization a better, more active listener, Laser Burn Media can help.  Our online and social media professionals can work with you to develop and execute a social marketing strategy.  Laser Bun Media specializes in working with small and medium sized businesses and are capable of working with almost any marketing budget.  If you would like more information on how we can help your business, please don’t hesitate to CONTACT US directly.

-Dan Cheek
LaserBurnMedia.com
dan@laserburnmedia.com
Twitter.com/LaserBurnMedia
(570)795-9467

How to start a WordPress blog

Friday, September 11th, 2009

wordpress

The first thing that you want to do is register your domain name. There are many websites that you can do that with. You can also check website names on many other different sites. Make sure that you set up your web hosting separately from your domain.

The second thing that you want to do is set up your hosting account. Hostgator for WordPress

I use HostGator to host my WordPress blogs because they make it easy to install, and they have great online & phone support. They are also very inexpensive at less than $10/month for unlimited domains, sites and/or blogs on that one account.

Make sure that you use the cupon code ‘wordpress’ and you will get our first month of hoasting for a penny. It may take up to 72 hours for all the paperwork and things that need to get done and set up.

Install WordPress
You don’t have to download WordPress and then try to manually install it yourself – that’s doing things the hard way. Instead, go back to your HostGator welcome message and find the link to your control panel. You will have to use the temporary IP Address link since your domain hasn’t propagated yet. Log in to your control panel with the username and password in that same email.

Once you log in, scroll down and look for the Fantastico button. It’s towards the bottom, under Software/Services. Under the navigation on the left, choose WordPress and follow the instructions to install your WordPress blog.

Choose a WordPress Theme
While you’re waiting for the domain to propagate, do a search for “free wordpress themes”. Pick one (or pick a few) and download the zip files. Unzip or extract the files.

Next you’ll need to upload your new theme to your hosting account. I prefer FTP, but you can also upload files from within the control panel. Upload the entire theme folder to the wp-content/themes directory in your account. If you need help, see this 6 1/2 minute video: How To Change, Edit, or Install a WordPress Theme.

Still Waiting?
At this point you are probably still waiting for your domain name to propagate (meaning the nameserver update hasn’t taken effect yet so you still can’t see your new WordPress blog when you type your domain name into a browser).

There isn’t much you can do at this point since most of your links – including your WordPress admin login – depend on the domain name. So while you are waiting, decide what your first few blog posts will be about. This is a good time to do some keyword research. I use Free WordTracker – just put in words related to your topic to get some about me page and edit or add categories. Finally the most important thing that you want to do is install the comment spam plugin. This will help you because you will most likely get spam posted to your website and you do not want your customers to see those comments. good 2-3 word phrases to start with.

Now open Notepad and write a few blog posts, based on the keyword phrases you selected. It’s a great starting point because you know people are searching those phrases, and are specifically interested in those topics. Save your notepad file and go have dinner.

Once the domain is working  log into the WordPress Dashboard. Type yourdomain.wp-amin/. Once the site is loaded use the username in and password that you choose when you installed WordPress. Then you want to activate your theme, edit/delete the default post and delete the test comment.  Then you should fill out the about me page and edit or add categories. Finally the most important thing that you want to do is install the comment spam plugin. This will help you because you will most likely get spam posted to your website and you do not want your customers to see those comments.

John Botch

laserburnmedia.com

john@laserburnmedia.com

Starting a free online business

Friday, September 11th, 2009

free websites

There are many people searching everyday about starting a free online business. Since so many people search for these types of websites there are many offers out there. So many people want to start a business in these tough economic times. There are many other people that want to work for them selves and there are many more people that want to work from home.

Home Business Ideas

There are so many home business opportunities and internet business ideas, that it can be a little overwhelming to figure out where you should start. We talked about a few of the different business models – from ecommerce sites that use wholesale dropshipping, to offering a service or starting your own blog.

You can make money online in a variety of ways. Just a few examples include: sell your own product, offer services, sell advertising on your website or blog, or promote other people’s products and/or services.

That last option is called Affiliate Marketing. It’s basically commission-based sales, and I compare it to the offline model of selling Kirby vacuum cleaners. When you make sales, you make money. You can sign up as an affiliate for a company and they will give you an Affiliate Link. You promote that link, and anyone that goes through your link to make a purchase will be tracked – resulting in a commission to you for that sale.

This is the internet business model that I focused on during our conversation over lunch yesterday. I actually use a variety of internet business models to make money online myself, but Affiliate Marketing seemed to be a perfect match for my new friends.

Some business models are active, while others are more passive. An active business model requires a more active role on your part. A membership site for example is high maintenance. If you offer services, then you need to interact with clients and take phone calls on a regular basis. I prefer passive income models, which allow you more freedom and flexibility.

That’s not to say that active business models cant be incredibly profitable and successful, just that something more passive seemed like a good fit once I got to know her a bit.

To clarify, when I say passive I dont mean that you wont have to work at it. I think we’ve all kind of figured out by now that “get rich quick schemes” dont really work. And we were discussing real, legitimate ways to make consistent income online. Not spotty one-off ways to make a few bucks here and there.

We discussed the realistic investment of time and money, and I confessed that I put a lot of time in upfront to get each of my internet business models up and running (some more than others). I explained that you could invest money to get sales rolling in quicker, or you could invest time (up to 6-12 months even) to get your sales up to a good level on a consistent basis. You’ll make money along the way of course, but geting that consistent income is the key.

Going that route, you can get started for less than $10. Yes, literally.

The passive part comes in after you have your affiliate site up and running – once you’ve done that groundwork. With affiliate marketing the merchant is handling orders, shipping and customer service. All you have to do is send them traffic through your affiliate link.

Once your site is up and running, you’ve set up your systems (such as a newsletter, blog, or whatever fits your model), and you’re driving traffic to the site… most of the “work” from there can be automated, and maintained in very little time. For example, I can usually run a site like that in as little as 5 hours a week. That frees you up to create more just like it, and duplicate your income

Starting a Free Online Business

I mentioned above that you can get started for less than $10. I know that a lot of people are interested in starting a free online business, but this small investment is well worth it. Especially if you are serious about making a consistent income with a real online business.

You could actually spend a lot more than ten bucks, but if you take my advice you’ll save a lot of money – and still end up with a solid internet business model.

The first thing that you want to do is find what you are good at or what you want to sell. You will then need a domain name (web address) and hosting service. If you are going to use hoastgator you should use the online promo code ‘wordpress’.  Then it is time to develop your website. It is easy for you to get it built by someone, but there are many resources out there that will take you step by step through creating a webpage. You can also use the tools that the hosting site gives you to build your website.

If you have any trouble with this there are many discussion forums that you can ask questions and get them answered. Nothing is truly free. But this is a way to keep it as cheap as possible.

John Botch

Laserburnmedia.com

john@laserburnmedia.com

Big brands moving to social media

Wednesday, September 9th, 2009

social media

Many more companies are starting to get on the social media band wagon. It is a subtle way to sell things on a social media site. It is not your typical sales style that these companies are used to.  Every company want to be advertising in these social media sites. It is really word of mouth marketing in the end. Someone is usually spreading the word about the company at all times of the day and in all the contries that your brand has a presence in.

Multinational corporations, such as Ford Motor Co. and Coca-Cola Co., are beginning to use social media to increase positive sentiment, build customer rapport and correct misinformation, says Adam Brown, Coca-Cola’s Atlanta-based director of social media.

“Having the world’s most-recognized brand, we feel like there’s an obligation or a responsibility when people are talking about us; we have a duty to respond,” Mr. Brown says.

Best Buy Co. Inc. riled up the social-media world earlier this summer with a job posting for a senior manager of emerging media marketing. One of the job requirements, as originally posted, called for applicants to have more than 250 followers on Twitter. (When that caused an online backlash, the electronics retailer opened the process of crafting a job description to the public.)

The larger companies are starting to catch on to this free advertising source. Why wouldn’t a company use social media?  Social media is so important and moves at such a rapid pace that it can become overwhelming for one person to handle. Most of the complaints that people post on Twitter or Facebook want a fast response. So it is not just word of mouth marketing it is also part customer service.

The lightning-fast pace of social media, and Twitter in particular, has forced businesses to act in a whole new way, says Mr. Brown of Coca-Cola.

“If you don’t respond within three or four hours, you might as well not respond at all,” he says.

For example, a man on Twitter recently expressed annoyance at his difficulty in claiming an all-expenses-paid trip he’d won through the My Coke Rewards program. He Tweeted, “Coca-Cola, bring down your drawbridge,” Mr. Brown recalls. Within half an hour, Mr. Brown had engaged the customer on Twitter, got on the phone with him and resolved the problem.

Not long after, the man changed his Twitter avatar to a can of Coke Zero.

It is so important to have a one-to –one conversation with your followers even if the post is positive. Keep your followers engaged in the conversation public square that we call social media.

-John Botch
www.Laserburnmedia.com
john@laserburnmedia.com

Starting an online business

Tuesday, September 8th, 2009

online_business_plan

There are many different reasons people want to start online businesses. Some people want the website as an extra stream of income and others want to start their own business. There are many scams out there that will create a website for you. There are also different sites that will sell you a mall that is cookie cutter and looks like thousands of other websites. Either way you have to find the traffic for your website. You may also not have to carry any of the inventory. These types of sites are great for people that want a small stream of income.

The best thing for you to do once you have the website up and running is to list it on all the major search engines. Then have a blog and a feedback area for comments and concerns. In the blog make sure that you put other website links in your blog. This way you can cross reference another website and you might show up when someone searches for their website.

Then look at a post form the other day titled “increase traffic to your website”. This way you can get an idea what you should do that do not cost all that much money.  You should put your companies name in the search engine just to see what comes up. You should then read any comments on your business. Then you should look your business up in Yahoo! Answers. You should also make sure that you start a page on Facebook and a Twitter account so that you can update customers on what is new to your website.

If you have any questions that I can help you with please do not hesitate to leave a comment.

John Botch
www.Laserburnmedia.com
john@laserburnmedia.com

Increase traffic to your website

Wednesday, September 2nd, 2009

more traffic

Almost anyone can create a website now. There are many websites that will set a website up for you for a fee. So once you have a website how will you get traffic for your website? Below are 10 ways to get more traffic for your website that are free.

  • Article Marketing
    Write 3 articles that are related to the topic of your website. Include a brief bio and link to your website at the end of the article. Submit each of these articles to article directories, and also to webmasters and ezine owners that rank well for your keywords.
  • Forum Marketing
    Do a search on Google for keyword+forum. If you have a pet related site, for example, search “pet forum” (without quotes). Find the top 3 forums in your niche and join each of them. DO NOT SPAM, but do set up a profile (and signature, if allowed) and post an introduction. Get involved in each of these 3 forums by posting at least one thread or response each day. This will help you gain exposure in your target market, and people will naturally be interested in your related website.
  • Yahoo! Answers
    Go to http://answers.yahoo.com and find questions related to your niche or website. If you can provide a legitimate answer to their question, you can include your link as the resource or reference URL. Again, without spamming, if you can contribute to the community you will interest them in your related website.
  • Viral Marketing
    Write a Report that would be of great interest to your target market, and sell it cheap. Include your bio and information about your site within the report (briefly in the Introduction, and fully in the About The Author section at the end). Offer 100% commission to Affiliates, and you will have all of your competitors sending traffic to your website for you. To make this super-easy, you can get the instructions and the script to do this (here) for only $7 – it’s well worth it
  • Social Networking
    Set up profiles at popular social networking sites like MySpace, Facebook, Ryze.com etc. Network with people in your niche and get established on these sites with a customized profile. It is very easy to grow your network, and people who are interested in what you offer can find you easily. If you can use “photo marketing” to your advantage (cute pet pictures for a pet site, for example), include Flickr.com in your networking list as well.
  • Blogging
    Blogging can be considered another form of Social Networking, and enough so to be considered a stand-alone marketing technique. You want to set up a blog that is directly related to your website’s topic, and post content to it frequently (3-5x/week minimum). If you have a pet store website, for example, you can create a blog on Pet Tips (dog grooming, dog training, etc). For detailed tips see Social Networking in the Blogosphere.
  • Press Releases
    You can write and submit a press release free of charge. While some websites charge to publish your press release (and this may be worth the investment!), many also offer a free submission option. You want your press release to be newsworthy, so you choose your angle carefully. Do a search on Google for press release tips.
  • Search Engine Marketing
    Learn all that you can about SEO (Search Engine Optimization) and take the necessary steps to optimize each of your web pages. It is not complicated or impossible, but there is a lot of mis-information out there about search engines. I can help you with this personally if you like (free) at my discussion forum – look for the SEO section.
  • Get Links!
    Submit your new site to appropriate directories, and get it listed on niche resource pages. Link farms and exchanges on “link pages” are a waste of your time, but do seek out quality linking opportunities. You want a variety of links pointing to your site, not only to your main page but also to internal pages of your site as well.

These 10 ways can help you with your strategy to get more traffic to your site.  Use some of these or all of these together and you will get more traffic to your site. If you have a store in addition to the website make sure that you advertise you have a website in your store. The best thing is to help cross promote with other companies that are not competitors.

John Botch

Laserburnmedia.com

john@laserburnmedia.com

  • Funnel Traffic From Other Sites
    This strategy may require a little creativity, but you want to consider ways that you can funnel traffic from popular websites such as: craigslist, ebay, youtube, wikipedia, etc. These are very popular websites that are established and bursting at the seems with live visitors. Think of ways that you can add something of value, and (without spamming!) lure these visitors to your website.
  • Content Strategy

    Tuesday, September 1st, 2009

    web2.0

    Content strategy is a major part of any online business. It is all the written content on your website and you want to make sure that it accurately represents your company.

    Too often content is an after thought with the notion (“lies”) that:

    • It’s not that big of a deal
    • You think you already know what you want to say
    • You think you already have most of the content
    • You put it off as something you can fix post launch

    What people don’t consider is that your customers decided whether to do business with you based on your content. Ideally you should identify a single person in your company or organization that is responsible for your content, a Content Strategist. This person would be responsible for building your strategy to include:

    Creation:

    The creation of your content should start with your customer in mind. A good example of this is REI, they don’t hammer you over the head with their products. Instead they want to be your partner in outdoor activities. Or Room and Board who sells through stories of real people who use their products. Ford Models builds a connection by providing everyday beauty tips on their YouTube channel. Content as to work for the user – an example of what NOT to do is Quicken, box shots don’t help the customer decide which product to buy. They don’t talk to the customer, they just want you to add products to your cart. When you create your content make sure it’s useful, usable and enjoyable.

    Publication:

    There are many forms to publish content including: text, graphics, video, animation and audio. You should plan for a specific goal or result regardless of how and where you publish your content. Create a list to understand the business objectives and the user goals.

    Governance:

    Think of your content from a lifecycle perspective. Have a plan to update or remove. Do NOT do what Swiffer did and create a YouTube contest then abandon the site after the promotion is done (they haven’t logged-in in over 10 months!). Have a plan to take it down if you’re not going to maintain it.

    This is not a short term strategy at all. You need to also keep up with it so that your website can keep your website up to date. Many people and companies do not realize this as an important factor of their marketing strategy. There are many websites out there that need help with their content. The most important part of the content is to make it your own and to keep it up to date.

    John Botch

    Laserburnmedia.com

    john@laserburnmedia.com

    Service for Effortless Group Scheduling

    Monday, August 31st, 2009

    doodlelogo

    As we all know it is hard to set up a meeting with multiple people, especially is everyone does not have the same schedule. Doodle makes this tedious process a lot easier. All you have to do is set up a small survey to see what is the best time for everyone. This service works with an existing calendar or e-mail program

    Doodle-poll

    Doodle has been around for a long time and already boasts more than three million unique visitors a month. What makes Doodle stand out against other online scheduling services is its tight integration with existing communications systems. Doodle can be used on Facebook (), XING, as an Outlook plug-in, and as an ICS feed (perfect for iCal and Google Calendar users).

    Your participants can also provide comments, which is nice if there is additional information that can’t be summed up with “yes/no/maybe.” After you create a poll and get feedback from your participants, the poll can be closed and each recipient is informed of the agreed upon meeting time.

    The standard Doodle service is available for free. With it, you can create an unlimited number of polls with an unlimited number of participants. However, Doodle also just rolled out Premium Doodle. In addition of offering all of the standard Doodle features, Premium Doodle also lets users use an avatar, customize the theme of their poll, and add additional input fields. Premium Doodle is also an ad-free viewing experience for both the administrator and the participants.

    Overall this service is a great one because it allows people to leave comments along with the survey/poll. It also let you know what the best time everyone is available and it is compatible with your calendar or e-mail system that you are already using. Most people only need the free service but some may want those added features. The comment feature makes this the best along with other factors taken in place.

    John Botch

    Laserburnmedia.com

    john@laserburnmedia.com

    Brazen Carreerist, not your typical job posting site!

    Wednesday, August 26th, 2009

    brazen-logo blog 2

    Brazen Careerist added a new feature geared towards Generation Y career searchers. Yesterday Brazen launched a social media aspect to the site. Now you can go and get advice for your resume and other career guidance for people that need it the most right now.

    Brazen Careerist has quietly been a great place to connect with young Generation Y adults who care about changing the world, turning their passions into careers, and advancing themselves. It was co-founded by Penelope Trunk, a well-known author and columnist in the area of careers, along with Ryan Healy and Ryan Paugh.

    Primarily the Brazen Careerist website was focused on articles and blog posts from the community (a blog network), but that all changed an hour ago when the website transformed from a community website into an all-out social network, focused on flipping the conventional wisdom surrounding the resume by focusing on “idea feeds.”

    Brazen Careerist now focuses on the social aspects, and the profiles are the center of this new universe. While you’ll find general information – followers, following, groups, interests, social media accounts, etc. – what makes Brazen Career different is the Ideas Stream and the Resume section.

    Idea Stream essentially is a news feed, but focuses on career-related ideas, updates from your groups (i.e. New York professionals, Bloggers, etc.). Resume is exactly as it sounds: a version of your resume with your work history, education, and summary.

    brazen blog 3 pic 2

    For the professional, it makes sense: it’s a great way to connect with other professionals, learn about your industry, and ask others for advice. For the company or the headhunter looking to find raw talent, it may be a bit difficult to sift through all the potential hires, as detailed filtering is not yet implemented.

    Brazen Careerist has been one of our favorite Generation Y websites. But while the old site was really just a blog network, the new one really is “a career management tool for next-generation professionals,” even if it does not introduce anything groundbreaking.

    It’s an intellect’s version of LinkedIn (), though it will need to implement a lot more social and organizational features before it can realize its potential. It also faces the uphill battle of convincing busy Gen Yers that spending time building a profile is worth their time.

    For a Gen Yer that has just graduated from college this is a great website. They still have some social media features that have to be added. For the Human resource representatives it still need some work, before the industry as a whole will adopt this site. This has the potential to be a great social media website because the HR people will be able to see what the candidates are really like. Overall this website should be a hit within the next year of two, if they keep on adding features.

    John Botch

    Laserburnmedia.com

    john@laserburnmedia.com

    The Twenty Year Rule and Your Business

    Wednesday, August 26th, 2009

    Focus

    When I was in the Army, we would receive an “anti-suicide briefing” every time we would get ready to go on Christmas leave. Apparently, the holiday season was prime-time for depression and thoughts of suicide to run high. The Army hoped that having these briefings, usually conducted by an Army chaplain, would help any of us who might be struggling with depression to get through the holiday leave and back to work safely. At one of these briefings, a chaplain gave some great advice that I think can extend to all parts of your life, including your business. He called it the “Twenty Year Rule.”

    The Twenty Year Rule was this: If it won’t matter twenty years from now, it’s only a minor thing. Don’t sweat it. Focus on the things that will matter twenty years from now and while you should deal with the minor stuff, don’t stress out over it. The beauty of this rule is that it really forces a person to focus on the big picture. Too often, whether it be in our personal lives or our professional ones, all of the annoying small stuff can get in the way, making it difficult to focus on the bigger picture. Instead of laying out long term strategy, we get caught up, and over-stressed, as we run around putting out little, annoying fires. The Twenty Year Rule makes it a little easier to put things in perspective and keep focused.

    This rule can also extend to your marketing efforts.  A good marketing plan always starts with a goal or long term strategy.  However, as I’m sure most of you’re aware, it can be very easy to lose sight of the overall goal and get caught up in all the little stuff.  Distractions.  Conflicting advice.  Meetings.  The “hot new trend” in marketing.  And all that similar such stuff.  Your marketing should look to accomplish one thing: Connecting with your target audience and ultimately increasing your profitability and your competitive advantage.  Everything else is just peanuts.

    So my point is this: In every aspect of your business, pay attention to the little stuff, but remain focused on the big picture.  Doing this will help you make better decisions, will help ensure all of your decisions are consistent with your long term business goals, and that you don’t have a minor (or a major!) mental breakdown because your swamped with lots of annoying, little stuff.  Remember: If it won’t matter twenty years from now, don’t stress out about it now.  Have a great day, all!

    -Dan Cheek
    www.LaserBurnMedia.com
    dan@laserburnmedia.com